Frequently Asked Questions
Awaiting Order Arrival
Why is there no tracking information after shipment?
I have not received goods. What can I do?
What should I do if I was charged VAT and other fees by the customs/logistics provider but my order was collected of VAT
I received my order after getting a refund. What can I do?
How do I know if my order has been shipped?
Can I speed up my dispute?
The product I received does not match the description. What can I do ?
How to open dispute?
What is Buyer Protection?
In which situation can I receive a refund in my Account?
How to check my credit card refund?
Why does it show that a refund is being processed after order cancellation?
When will I get my refund?
Ordering & Payment
Why was my order closed for security reasons?
How do I manage an order?
How to fix payment issues?
What are the available methods for payment?
What’s ‘X-Day Delivery’ Service?
Data Subject Rights
Where can I find the coupons that I have collected?
Coupon & Promotion
My coupon is expired, what can I do?
What kind of coupons are there on medecexpress?
Why price of ordering is different with price in product detail or searching result page?
I want to know more about product (size, color, shipment etc.)
How to find good products/sellers?
How to manage shopping cart?
Why I cannot find ‘X-Day Delivery’ product?
What is Wish List?
How do I leave feedback?
Why my feedback is not displayed?
How do I change feedback?