How long does it take to receive my product?
Delivery timelines vary depending on your location and your selected product.
Sameday delivery on selected products
nextday delivery on selected products
3 days delivery on selected products
7days delivery option
14days delivery option
21days delivery option
28days delivery on selected products
31days delivery on selected products
Can I change my shipping address after I have placed my order?
You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Team at 0302556990/0540871184 or firstname.lastname@example.org for more information. If you want to change the shipping address to a different region or city, we will have to cancel and re-order your original order.
I found the package open and the product seal broken on delivery. What should I do?
You should always refuse to accept any open package, as we will not accept returns for unsealed products (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Team at 0302556990/0540871184 or email@example.com
Will somebody contact me before delivering the package to my location?
Yes, our delivery person will contact you to confirm your availability and exact location.
What are delivery charges?
Delivery charges are the costs undertaken by MedecExpress and our logistics partners to bring your ordered item(s) to your doorstep.
Will all of the items in my order arrive in a single package?
If your order consists of items from more than one , your items will arrive together, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.
I ordered multiple items but I have received only one item so far. What’s going on?
Items sourced and paid for on different days are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period stated on the product pages of those items.
Can my parcel be delivered to an office address?
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your ‘shipping address’ during checkout.
Does MedecExpress deliver outside Accra?
MedecEpress delivers all across Ghana and West Africa through external logistics partners.
Can I pick up my item instead of having it delivered?
Yes, this option can be chosen at the checkout step. You will be notified when your item would be ready, so you can come for pick up.
Please be informed that once your order is ready for pickup, you will have 7 days maximum to pick up your item. After 7 days the item would be sent back to our warehouse and your order would also be cancelled.
Does MedecExpress deliver internationally
yes, we do provide international delivery.
My parcel has been reported missing. What now?
No need to worry. We will help you replace your order at no extra cost.
What should I do after my order is delivered?
After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues, please get in touch with our Customer Service Team at 0302556990/540871184or firstname.lastname@example.org and provide necessary details as soon as possible.
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